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Customer Service

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    Mailing Address

    Kay Em Sales

    PO BOX 826

    North Plains OR 97133

    Office Contacts

    9am-5pm M-F (Pacific Standard Time)

    Phone:503-356-6571

CHECKOUT PROBLEMS? If you experience any difficulty or confusion during checkout please email us or call (503-356-6571) so we may try to fix the problem or assist you with the checkout process.

STANDARD US (48 state) SHIPPING - Shipping cost is already included for the 48 states.Gift wrapping is available for an additional $3 charge. If you have any concerns please email us.

CANADA SHIPPING - Our store is set up not to charge shipping for the 48 states and with that - shipping to Canada is not calculated or added. You can still purchase from our store, just choose your products and checkout, after completing your purchase we will send you an additional invoice for the shipping charges, this invoice can be paid for online. We charge you whatever the shipping company charges us. Your product/s will not ship until the shipping charges have been paid. If you have any concerns please email us.

INTERNATIONAL SHIPPING - Our store does not calculate international shipping destinations. You can still make purchases with us. You will need to complete the checkout process and after we notice your order we will email you about the shipping charges and will send you an additional invoice for the shipping charges that you will be able to pay online. We charge you whatever the shipping company charges us. Your product will not ship until the shipping charges are paid.

SHIPPING TIME - We pride ourselves on our FAST SHIPPING! We process your order within 24 hours and package and ship your items within 48-36 hours. Although we stock all items here at our warehouse we do occassionally run out of an item...if this does occur we will contact you immediately to inform you of the estimated delivery date and you can choose to wait or get a full refund.

Payments Accepted

McAfee Secured

Returns/Warranty

Visa Accepted

Master Card Accepted

American Express Accepted

Discover Accepted

Money Orders Accepted

Cash Accepted

Checks Accepted

 

 

Charges appear as Kay Em Sales, the parent company for Urban Garden Wholesale.

We take your security seriously. We don't use your personal information for anything but your transaction with us.

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We accept returns made within 30 days of receiving the item. Items must be new and unopened to receive full refund. All returns are subject to a 15% restocking fee.Please email us with any concerns.