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Urban Garden Return Policy
Returning Merchandise
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.
A return merchandise authorization (RMA) is required for all returns. You can request an RMA by filling out the form at the bottom of this page. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.
Returned items must be in their original unopened packaging and in new condition, or they will be rejected and sent back to you.
Defective Returns
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please email or call for assistance.
Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please email or call immediately.
If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Order Questions or Changes
If you have recently placed an order via our secure online checkout service and need information about it or would like to change it, there is a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.
Urban Garden Wholesale will not reimburse labor charges or installation fees under any circumstances.
Who pays return shipping costs?
Urban Garden Wholesale covers return shipping costs IF the return is due to a manufacturing defect or as a result of our error.
Items returned for reasons other than defect or Urban Garden Wholesale error will not be paid for by Urban Garden Wholesale. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".
Email us with your concerns here - info@urbangardenwholesale.com
Warranty Information
When you purchase "Urban Garden" products through "Urban Garden Wholesale" you receive the full manufacture warranty where applicable. You receive a copy of the warranty info with each product ordered.
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